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FAQs

Booking

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To schedule a site visit before making a payment, navigate to the listing of the property you’re interested in visiting. Next, click on the “Send Message” button located on the listing page. This will initiate a direct message to the property owner or manager through our messaging feature. In your message, express your interest in visiting the site and propose some potential dates and times that work for you. The property owner will then respond to your message to coordinate the visit details. Remember, communication is key, so be sure to check your inbox for updates and confirmations regarding your site visit.

Absolutely, we understand that some businesses require Purchase Orders (POs) for their payment processes, and we’re happy to accommodate this. You can easily submit your Purchase Order details during the checkout process. Simply select the “Purchase Order” option as your payment method, and you’ll be prompted to enter your PO number, billing information, and any additional relevant details. Once your PO is submitted, our team will review and process it accordingly, ensuring a seamless and hassle-free payment experience tailored to your company’s needs.

Cancellations and refunds are handled in accordance with our Cancellation Policy and can be initiated by send an email to our dedicated support team at support@link127.com with your booking details, including your reservation number and the name of the listing. Our team will promptly assist you in processing your cancellation and will guide you through any refund or rescheduling options if applicable. We understand that plans can change, and we’re here to make the cancellation process as seamless as possible. Your satisfaction is important to us, and we’re committed to providing you with excellent service every step of the way.

Hosting

To list your property, you’ll need to follow these simple steps:

1. Create an Account: First, if you haven’t already, create an account by clicking the Sign In button and selecting the Register option. Make sure to choose the List a Property account type. This will allow you to create and edit your property listings.

2. Log In: After creating your account, log in to your dashboard using your registered email and password. Make sure that your role on the My Profile page is set to Owner.

3. Add Listing: Select the Add Listing button in the upper right corner of the page.

4. Fill in Property Details: After selecting the type of listing you will be directed to a form where you can provide all the necessary information about your property, including its title, description, images, location, price, and any additional details you’d like to include. Please review our Listing Guide for step by step instructions and best practices.

5. Review and Publish: Before finalizing your listing, carefully review all the information you’ve provided. Ensure accuracy and completeness. Once satisfied, click the “Publish” button, and one of our staff will complete a Listing Quality Check before your property listing live. This check is usually takes 1 business day.

That’s it! Your property will now be accessible to our vast user base. If you have any additional questions or encounter any issues during this process, please feel free to reach out to our support team via email or chat.

We recommend including a minimum of four photos. Including at least four high-quality images not only enhances the visibility of your listing but also provides potential buyers or renters with a more comprehensive view of your property. These photos can showcase different angles, rooms, or features of your property, helping to create a more attractive and informative listing. However, you are welcome to upload as many as 10 photos if you wish to provide even more details about your property, as a well-documented listing tends to attract more interest from prospective customers. Remember that clear, well-lit, and properly framed images are more likely to leave a positive impression on potential guests.

Quality photos are paramount in the success of your property listing for several reasons. Firstly, they serve as the first impression for potential guests, making it crucial to present your property in the best possible light. High-quality images convey professionalism and attention to detail, instilling trust and confidence. Secondly, clear and well-composed photos provide an accurate representation of your property’s features, layout, and condition, reducing any potential misunderstandings or disappointments later in the process. Quality photos can help your listing stand out among the competition, increasing its visibility and attracting more interest. 

It’s crucial to provide comprehensive and enticing information that appeals to potential guests, primarily comprised of business owners and project managers. Start by highlighting the key features and amenities that set your property apart, such as location, size, and any unique selling points like ease of access, or availability of electricity or water. Emphasize the convenience and accessibility your property offers, especially if it’s close to main roads or cell coverage. Mention any relevant business-friendly services, such as wifi, exterior lighting or security cameras. Additionally, include high-quality photos to give them a clear visual impression. Lastly, don’t forget to address any practical details like house rules, communication or booking procedures to streamline their decision-making process. A well-crafted property description not only informs but also entices potential guests to choose your listing for their business needs.

To ensure you have the accurate availability for your your listing, navigate to the “My Listings” section of your account. Next, select the listing you wish to verify and click on the “Edit” option. Once on the listing editing page, scroll down to the calendar located at the bottom of the page. Here, you can review and update the availability for your listing, making any necessary changes to ensure it reflects the most up-to-date information. Double-checking and maintaining your calendar regularly is essential to provide accurate information to potential guests.

To ensure you stay informed about new bookings, Link127 has a robust notification system in place. As soon as a booking is made for your listing, you will receive an email notification.  You can also log in to your account dashboard to view your booking history and stay updated on all incoming reservations. We understand the importance of timely communication, so you can rest assured that you’ll be promptly notified whenever a booking request is received.

There is no cost to list your property on Link127, and we split our fees between hosts and guests. Our host fee is 5% of the total booking cost, and guests pay a variable fee of between 12% and 16% on bookings. We believe this fee structure allows us to provide a valuable and convenient platform for both guests and listing owners, ensuring that we can continue to maintain and improve Link127 to better serve your needs. Our commitment is to offer a fair and transparent pricing model that aligns with the value we provide to our users and partners.

When a booking is payed for through our platform, it’s processed instantly via our trusted payment gateway, Stripe. The funds are immediately transferred to your connected Stripe account. From there, you have control to manage your earnings, including transfers to your linked bank account. We recommend managing earning with potential cancellations and refunds in mind, as laid out in our Cancellation Policy. If you ever need assistance with this process, our support team is readily available to guide you through every step.

Guests can initiate a cancellation by emailing cancel@link127.com. Our Cancellation Policy determines if and how much of a refund a guest will receive, and these conditions directly apply to host payouts. 

Guest Receives Full Refund:

Host receives no payment for the booking.

Guest Receives Partial Refund:

If the guest receives a 50% refund, the host will retain the remainder, minus the host fee.

Guest Receives No Refund:

Host receives full payment, minus the host fee.

Support

If you’re experiencing an issue that isn’t covered in our FAQ section, don’t worry – we’re here to help! Our dedicated support team is available via the chat bubble in the lower left corner to assist you from 8:00 AM to 5:00 PM, Monday through Friday. If you need assistance outside of these hours or on weekends, feel free to send us an email at support@link127.com anytime, and we’ll get back to you as soon as possible. Your satisfaction is our priority, and we’re committed to resolving any concerns or questions you may have.